Two Small Usage Notes for Chase Bank

1. Chase, my bank of ten years, has been installing new ATMs all over the place. The new ATMs have a different keypad configuration: the Cancel button is now where the Enter key used to be. Do you know how hard it is to untrain ten years of ATM usage? I’ve accidentally canceled dozens of transactions in the last few months. 2. Why are the multi-part deposit slips not printed in the same order? Sometimes the pink customer slip is on the bottom, after the white and yellow carbons (not real carbons, by still called that). Sometimes it’s in the middle. Bad print jobber? Inattention? Does it matter, anyway, whether I get the pink copy or the bank gets the canary slip?

Posted July 21, 2003

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