You get it at Wal-Mart, you get it at Lord & Taylor: bad customer service

“Do you ever wonder what’s going on while you’re waiting on hold for customer service? Really, you couldn’t even imagine. Chad, Lubbock’s customer-care advocate, is talking to a woman who is Chad’s customer-care advocate. She has called her customer-care advocate, who is busy on another call. So now we have two customer-care advocates on hold waiting for a third customer-care advocate. Meanwhile, a fuming customer from Lubbock ( who may or may not be trying to rip Sprint off for $1,600 ) waits. On hold.”

Posted March 20, 2001

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